FAQ & Refund Policy
Last Updated: August 2026
All products sold by Plum Labs Research, operated by Plum Collective Holdings, are intended strictly for laboratory research, analytical testing, and educational purposes.
Products are not intended for human consumption, animal use, diagnostic procedures, therapeutic applications, or clinical treatment.
By placing an order, you acknowledge that you are purchasing these products solely for legitimate research purposes and agree to use them in accordance with all applicable laws and regulations.
Return & Refund Policy
At Plum Labs Research, all sales are final. Due to the sensitive nature of laboratory research chemicals and the necessity for strictly controlled storage conditions, we cannot accept returns once a product has left our facility. Ensuring the integrity of our supply chain is paramount for scientific precision and laboratory safety.
Research Use Disclaimer
Our products are strictly for laboratory research and analytical purposes only. They are not intended for human or animal consumption, diagnostic use, or any therapeutic application. By purchasing from Plum Labs Research, you acknowledge and agree to this restricted intended use in a controlled scientific environment.
Damaged or Fulfillment Errors
If your order arrives damaged, incomplete, or contains an incorrect item, you must notify us within seventy-two (72) hours of the carrier’s recorded delivery date.
Claims submitted after this period may not be eligible for review.
Please contact:
Claim Submission Requirements
To investigate and process a claim, customers must provide:
- Clear photographs of the external shipping box
- Photographs showing the shipping label
- Photographs of all products received
- Photographs of lot numbers or batch identifiers
- Clear evidence of any damage or discrepancy
- Photos of all packaging materials used during shipment
Incomplete submissions or lack of clear photographic evidence may delay or invalidate your claim processing.
Authorized Returns
Upon review, Plum Labs Research may, at its sole discretion:
- Replace the affected product
- Issue store credit
- Issue a partial or full refund
The resolution selected will depend on the circumstances of the claim and supporting documentation provided.
Shipping & Carrier Responsibility
Once an order has been transferred to the shipping carrier, delivery timelines are outside the control of Plum Labs Research.
We are not responsible for:
- Carrier delays
- Weather-related delays
- Customs delays
- Incorrect shipping addresses supplied by the customer
- Packages marked as delivered by the carrier
Customers are responsible for ensuring the accuracy of all shipping information before completing checkout.
Refund Processing
If a refund is approved, it will be issued to the original payment method whenever possible.
Please allow 7–10 business days for processing. Additional time may be required by your financial institution before funds appear in your account.
Ineligible Situations
Refunds, replacements, or credits will not be issued for:
- Packages marked as delivered by the carrier
- Claims submitted after seventy-two (72) hours from delivery
- Opened, tampered, or altered products
- Improper storage or handling after delivery
- Customer ordering errors
- Refusal of delivery
- Carrier transit delays
- Cosmetic variations in product appearance
Order Review & Right To Refuse Service
Plum Labs Research reserves the right to refuse service, cancel orders, limit quantities, or request additional verification for any order at its sole discretion.
Orders flagged for suspected fraud, misuse, chargeback abuse, or policy violations may be canceled and refunded without further obligation.
Product Variability
Research compounds may naturally exhibit batch-to-batch cosmetic differences that do not impact product identity, purity, potency, or intended laboratory use.
Variations may include, but are not limited to:
- Lyophilized cake size or volume
- Powder density and texture
- Powder color or shade
- Surface appearance and crystallization patterns
- Degree of vial coating or residue
- Fill height within the vial
- Reconstitution speed and visual appearance during mixing
Due to differences in molecular weight, density, moisture content, and lyophilization characteristics, equal quantities of material may occupy different physical volumes. As a result, one vial may appear fuller or less full than another despite containing the correct amount of material.
Certain compounds may naturally appear white, off-white, cream-colored, blue, orange, red or exhibit slight batch-to-batch color variation. These cosmetic differences are common within research manufacturing and are not considered indicators of contamination, degradation, or manufacturing defects.
Additionally, lyophilized materials may appear as:
- A solid cake
- A partially collapsed cake
- A powder layer
- Crystalline material
- Material adhered to the sides of the vial
These appearances may vary depending on the compound and manufacturing process and do not necessarily indicate a quality issue.
Net content is verified through manufacturing quality control procedures and analytical testing where applicable. Visual estimation of quantity based solely on powder volume, fill height, or cake appearance is not a reliable indicator of actual content.
Cosmetic differences in product appearance are expected and are not eligible grounds for refunds, replacements, exchanges, or chargebacks.
Storage & Handling Responsibility
Products must be stored according to the storage conditions listed on the product page, product label, or accompanying documentation.
Plum Labs Research is not responsible for product degradation, contamination, reduced stability, or loss of integrity resulting from improper storage, handling, transportation after delivery, reconstitution, environmental exposure, or laboratory procedures performed by the customer.
Once a product has been delivered, proper storage and handling become the sole responsibility of the purchaser.
