Terms & Conditions
Welcome to Plum Labs Research, operated by Plum Collective Holdings, LLC, (“Company,” “we,” or “our”). By accessing or using this website and purchasing any products from us, you (“Customer,” “you,” or “your”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, do not use this site or purchase our products.
1. Research Use Only – Not for Human Consumption
1.1 Research Use Only
All products sold by Plum Labs Research are intended strictly for laboratory research purposes only.
1.2 Not for Human or Veterinary Use
Our products are not intended for human consumption, injection, inhalation, topical use, or any form of administration to humans or animals.
1.3 No Drug or Food Use
Products are not sold as drugs, foods, dietary supplements, or medical devices. They must not be used in or as any such products.
1.4 Compliance with Laws
You agree to use our products only in compliance with all applicable federal, state, and local laws, regulations, and guidelines governing research materials and laboratory safety.
2. Eligibility to Purchase
2.1 Qualified Customers Only
By purchasing from us, you represent and warrant that you are a qualified researcher, laboratory, institution, or other professional entity familiar with the handling, storage, and risks of research chemicals and/or peptides.
2.2 Age Requirement
You must be at least 21 years of age to access this website and purchase from this site.
2.3 Accuracy of Information
You agree that all information you provide to us (including account, payment, and shipping details) is accurate, current, and complete.
3. Customer Responsibilities
3.1 Proper Handling & Storage
You are solely responsible for understanding and implementing appropriate handling, storage, and disposal procedures for all products purchased.
3.2 Risk Assessment
You acknowledge that many research chemicals and peptides may pose risks, including toxicity, instability, or other hazards. You agree to conduct your own risk assessment and to use adequate safety measures, equipment, and protocols.
3.3 Training & Supervision
You are responsible for ensuring that anyone who handles the products on your behalf is properly trained, supervised, and informed of all risks and safety requirements.
3.4 No Resale for Human Use
You will not resell, distribute, or otherwise transfer our products for any purpose that involves, suggests, or facilitates human or veterinary consumption or administration.
4. Product Information & Certificates of Analysis (COAs)
4.1 Informational Use Only
Any product descriptions, technical information, or educational content (including social media content such as TikTok videos) are provided for informational and educational purposes only and do not constitute medical, diagnostic, treatment, or dosing advice.
4.2 Certificates of Analysis (COAs)
We may provide COAs and related documentation to support transparency and quality control. These documents do not change the intended use of the products as research-only materials and do not constitute regulatory approval or endorsement.
4.3 No Medical Claims
We do not claim that any product will diagnose, treat, cure, or prevent any disease or condition in humans or animals.
5. Ordering, Coupons, Store Credit, Pricing, & Payment
5.1 Order Acceptance
All orders are subject to acceptance by Plum Labs Research. We reserve the right to refuse or cancel any order at our discretion, including orders suspected of misuse, fraud, regulatory violations, or intended human or veterinary use.
5.2 Pricing & Changes
Prices, product descriptions, promotions, discounts, and availability are subject to change at any time without prior notice.
5.3 Payments
By submitting an order, you authorize Plum Labs Research and its payment processors to charge your selected payment method for the total amount displayed at checkout, including any applicable taxes and shipping fees.
5.4 Billing Descriptor
For customer privacy and discreet billing, charges made through our website will appear on your bank or card statement as PLUM COLLECTIVE.
The billing descriptor may differ from the Plum Labs Research name displayed on our website, order confirmations, and other communications.
5.5 Coupon Codes & Store Credit
A maximum of two (2) eligible coupon or promotional codes may be applied to a single order unless otherwise expressly stated by Plum Labs Research.
Store credit is treated separately from coupon and promotional codes and does not count toward the two-code maximum. Customers may apply available and eligible store credit in addition to up to two (2) coupon or promotional codes, subject to any applicable product, promotion, account, or checkout restrictions.
Coupon codes, promotional discounts, loyalty rewards, and store credit are offered at the discretion of Plum Labs Research and may be subject to eligibility requirements, exclusions, expiration dates, minimum purchase requirements, product restrictions, usage limits, or other terms. Plum Labs Research reserves the right to modify, suspend, restrict, or discontinue any promotion, loyalty reward, coupon, or store credit program to the extent permitted by applicable law.
Store credit, loyalty rewards, coupons, and promotional discounts have no cash value and may not be redeemed, withdrawn, transferred, sold, exchanged, or converted into cash or any other form of monetary payment. Store credit represents a promotional credit that may be applied only toward eligible purchases from Plum Labs Research and does not constitute a bank deposit, cash account, or other monetary balance owed to the customer.
Plum Labs Research reserves the right to reject, remove, reverse, correct, or cancel any coupon, discount, loyalty reward, or store credit that was issued or applied as a result of fraud, misuse, abuse, unauthorized activity, technical or system error, duplicate issuance, or an attempt to circumvent applicable restrictions. Any resulting order may be adjusted or canceled where permitted by applicable law.
Nothing in this section limits any rights or remedies that cannot lawfully be waived or restricted under applicable law.
5.6 Right to Refuse Service
Plum Labs Research reserves the right to refuse service, limit quantities, request additional verification, suspend accounts, or cancel orders at its sole discretion. Orders suspected of fraud, misuse, regulatory violations, resale for prohibited purposes, chargeback abuse, or intended human or veterinary use may be canceled without prior notice.
6. Shipping, Risk of Loss & Customs
6.1 Shipping
We will arrange shipment to the address you provide. Any delivery dates are estimates and not guarantees.6.2 Risk of Loss
Risk of loss passes to you upon delivery of the products to the carrier.6.3 Customs & Regulations
You are solely responsible for ensuring that the import, possession, and use of our products comply with all laws and regulations in your jurisdiction, including any duties, taxes, or customs requirements.6.4 Incorrect Shipping Information
Customers are solely responsible for ensuring that all shipping information provided at checkout is accurate and complete. Orders returned due to incorrect, incomplete, or undeliverable addresses may be subject to additional shipping charges before reshipment. Original shipping fees are non-refundable.6.5 Carrier Delays
Plum Labs Research is not responsible for carrier delays resulting from weather events, transportation disruptions, customs inspections, labor shortages, natural disasters, carrier operational issues, or other circumstances beyond our control.6.6 Optional Package Protection
6.6.1 Overview
Plum Labs Research may offer optional Package Protection for eligible orders during checkout, where legally permitted. Package Protection is intended to provide an additional merchandise replacement benefit for qualifying shipping-related incidents, including lost, stolen, or physically damaged shipments, subject to the terms and exclusions outlined below.
6.6.2 Enrollment and Pricing
Package Protection is entirely optional and must be affirmatively selected by the customer during checkout.
The protection fee is calculated at a rate of $1.99 for every $100 of eligible merchandise value, or any portion thereof. The calculation is based on the merchandise subtotal after applicable discounts, excluding shipping charges and taxes.
The following pricing structure applies:
- Orders from $0.01 to $100.00: $1.99
- Orders from $100.01 to $200.00: $3.98
- Orders from $200.01 to $300.00: $5.97
- Orders from $300.01 to $400.00: $7.96
- Each additional $100 increment, or portion thereof: an additional $1.99
Orders with a $0.00 eligible merchandise subtotal are not charged a Package Protection fee.
The applicable protection fee is displayed as a separate line item in the customer’s order summary before the purchase is completed.
Customers may decline Package Protection without affecting their ability to complete their order.
6.6.3 Eligible Incidents
Subject to verification and applicable exclusions, Package Protection is intended to address the following qualifying incidents:
A. Lost Packages
Shipments that are reasonably verified as lost during transit based on carrier tracking records, shipping investigations, or other supporting evidence.
B. Stolen Packages
Shipments reported stolen following delivery, provided the circumstances and available documentation reasonably support the claim.
C. Damaged Packages
Merchandise that sustains physical damage during transportation, including damage to the product or its immediate protective packaging that compromises the condition of the merchandise.
6.6.4 Claims and Replacement Process
Customers must contact Plum Labs Research at support@plumlabsresearch.com promptly upon discovering a potential shipping-related incident.
When submitting a claim, customers should provide:
- Their order number.
- A description of the incident.
- Relevant tracking or delivery information.
- Photographs of damaged merchandise and packaging, when applicable.
- Any additional documentation reasonably necessary to verify the incident.
Plum Labs Research reserves the right to review and verify claims before approving a replacement.
Once a qualifying claim is verified and approved, Plum Labs Research will arrange a replacement of the eligible affected merchandise as promptly as reasonably practicable, subject to product availability.
Customers are not required to wait for Plum Labs Research to receive reimbursement from its shipping insurance provider before an approved replacement is arranged.
6.6.5 Protection Limits
Package Protection is limited to the eligible merchandise included in the original protected order.
Approved claims are generally limited to one replacement of the affected merchandise per qualifying incident.
Package Protection does not provide unlimited replacements, reimbursement exceeding the eligible merchandise value, or compensation for indirect or consequential losses, except where otherwise required by applicable law.
If an identical replacement is unavailable, Plum Labs Research will work with the customer to determine an appropriate resolution consistent with applicable law.
6.6.6 Exclusions
Unless otherwise expressly agreed in writing, Package Protection does not cover:
- Shipping delays or missed estimated delivery dates.
- Temperature-related deterioration, improper storage, or environmental exposure.
- Incorrect or incomplete shipping information supplied by the customer.
- Refused or unclaimed deliveries.
- Product dissatisfaction, changes of mind, or issues unrelated to shipping.
- Fraudulent claims or material misrepresentations.
- Losses occurring outside the scope of an eligible shipping incident.
6.6.7 Orders Without Package Protection
Customers who decline optional Package Protection will not receive the additional contractual benefits associated with the service.
Declining Package Protection does not waive any statutory consumer rights or eliminate obligations Plum Labs Research may have under applicable law.
6.6.8 Availability and Applicable Law
Package Protection is available only for eligible orders and where legally permitted.
Plum Labs Research may modify, suspend, or discontinue the optional program prospectively, subject to applicable law and obligations arising from previously accepted orders.
Nothing in this section limits or excludes rights or remedies that cannot lawfully be restricted under applicable law.
7. Returns, Refunds & Cancellations
7.1 Eligibility
Due to the nature of our products, returns may be limited or unavailable except in specific circumstances, such as receiving the wrong item or a product damaged in transit.
7.2 Process
Any request for a return or refund must follow the procedures outlined on our site’s Refund Policy page, if applicable.
7.3 Non-Returnable Items
Products that have been opened, used, improperly stored, or otherwise compromised may not be eligible for return or refund.
8. Disclaimers
8.1 No Warranties for Specific Use
All products are provided “as is” and “as available” for laboratory research purposes only. We make no representations or warranties, express or implied, regarding fitness for a particular purpose, merchantability, or non-infringement.
8.2 Research-Only Disclaimer
You acknowledge and agree that all products are sold exclusively for research use and are not approved for human or veterinary use. Any use contrary to these Terms is strictly prohibited and at your sole risk.
8.3 Website & Content
We do not guarantee that the website will be error-free or uninterrupted, or that any information provided is complete or up to date.
8.4 Website Availability
We reserve the right to modify, suspend, restrict, or discontinue any portion of the website, products, services, or content at any time without notice or liability.
9. Limitation of Liability
9.1 Assumption of Risk
By purchasing, possessing, storing, handling, or using products supplied by Plum Labs Research, the purchaser acknowledges and accepts all risks associated with laboratory research materials and assumes full responsibility for their use.
9.2 Research Use Only
Products supplied by Plum Labs Research are intended strictly for laboratory research, analytical testing, educational, and scientific investigation purposes. Products are not intended for human consumption, animal use, diagnostic procedures, therapeutic applications, clinical treatment, food production, or any purpose other than legitimate research activities.
9.3 Purchaser Responsibility
The purchaser is solely responsible for determining the suitability of any product for their intended research application and for ensuring compliance with all applicable laws, regulations, safety requirements, laboratory protocols, and industry standards.
9.4 Exclusion of Damages
To the fullest extent permitted by law, Plum Labs Research shall not be liable for any injury, illness, contamination, property damage, laboratory damage, research interruption, data loss, loss of profits, loss of business opportunity, regulatory action, legal action, or any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:
- The purchase of any product
- Storage or handling of any product
- Reconstitution or preparation of any product
- Laboratory experimentation or testing
- Misuse, abuse, negligence, or improper application
- Failure to follow recommended storage conditions
- Use inconsistent with the Research Use Only designation
- Reliance upon product descriptions, educational materials, or informational content
- Third-party shipping or transportation services
- Product performance within a specific research protocol or study
9.5 No Guarantee of Research Outcomes
Plum Labs Research makes no guarantee regarding the suitability of any product for a particular research objective, experiment, publication, laboratory procedure, or anticipated outcome. Research results may vary based on methodology, equipment, environmental conditions, handling procedures, and numerous factors outside the control of Plum Labs Research.
9.6 Information and Documentation Disclaimer
All technical information, product descriptions, educational materials, analytical data, certificates of analysis, testing results, specifications, and supporting documentation are provided for informational purposes only and are believed to be accurate at the time of publication.
Plum Labs Research makes no representation or warranty regarding the completeness, accuracy, reliability, interpretation, or applicability of such information.
9.7 Disclaimer of Warranties
To the fullest extent permitted by applicable law, all products are provided on an “AS IS” and “AS AVAILABLE” basis without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, performance, or suitability for a specific research application.
9.8 Limitation of Recovery
In no event shall the total cumulative liability of Plum Labs Research, its owners, officers, employees, affiliates, contractors, suppliers, agents, successors, or assigns exceed the purchase price actually paid by the customer for the specific product giving rise to the claim.
9.9 Indemnification
The purchaser agrees to indemnify, defend, and hold harmless Plum Labs Research, its owners, officers, employees, affiliates, contractors, suppliers, agents, successors, and assigns from and against any and all claims, liabilities, losses, damages, costs, expenses, penalties, fines, settlements, and attorney’s fees arising from or related to the purchaser’s possession, storage, handling, resale, transfer, distribution, or use of any product supplied by Plum Labs Research.
9.10 Survival
The provisions contained within this Section 9 shall survive any sale, refund, replacement, return, account closure, termination of service, or termination of the relationship between the purchaser and Plum Labs Research.
10. Indemnification
You agree to indemnify, defend, and hold harmless Plum Labs Research and its affiliates from and against any and all claims, liabilities, and expenses arising from or related to your use of our products, any breach of these Terms, or any use of products involving human or animal consumption in violation of these Terms.
11. Affiliate Program Requirements
11.1 Affiliate Program Participation
Participation in the Plum Labs Research Affiliate Program is subject to the Plum Labs Research Affiliate Program Terms & Conditions governing affiliate eligibility, commissions, promotional practices, marketing conduct, and continued participation in the program.
All affiliates are responsible for ensuring that their promotional activities comply with these requirements, the Affiliate Program Terms & Conditions, applicable laws and regulations, and the rules and policies of any platform or community used for promotion.
11.2 Affiliate Marketing & Claims Standards
All Plum Labs Research affiliates must promote Plum Labs Research and its products exclusively within their stated laboratory research context.
Affiliates may not make, publish, distribute, communicate, or imply claims regarding:
Human or veterinary use or consumption
Dosing, dosage recommendations, dosing schedules, or dosing protocols
Injection, administration, or routes of administration
Preparation or reconstitution instructions intended to facilitate human or veterinary use
Treatment, prevention, cure, or diagnosis of any disease, illness, or medical condition
Therapeutic or clinical use
Weight loss, fat loss, muscle growth, or other human body-composition outcomes
Human health, wellness, or physiological outcomes inconsistent with the stated intended use of the applicable product
Affiliates may not represent or imply that Plum Labs Research products are approved, manufactured, sold, or intended for human or veterinary use.
Research-related information must be presented accurately and in a manner consistent with the stated laboratory research purpose of the applicable product.
11.3 Promotional Content & Creative Materials
Affiliates are responsible for ensuring that all promotional content accurately represents Plum Labs Research products and their stated intended use.
Plum Labs Research reserves the right to require modification, removal, or prior approval of affiliate-created promotional materials, including but not limited to:
Social media posts
Videos and livestreams
Graphics and advertisements
Product descriptions
Email marketing
Websites and landing pages
Blogs or other written content
Affiliate links and discount-code promotions
Other digital or physical promotional materials
Affiliates may use promotional materials supplied or approved by Plum Labs Research. Approved materials may not be altered in a manner that changes their meaning, removes required disclaimers, misrepresents a product, or introduces prohibited claims.
Spam, Flooding & Excessive Promotion
Spam, flooding, and repetitive or excessive promotion of Plum Labs Research are strictly prohibited.
Affiliates may not spam, flood, or repeatedly distribute promotional content, affiliate links, discount codes, advertisements, or unsolicited promotional messages across social media platforms, online communities, comment sections, groups, forums, direct messages, or other digital channels.
Affiliates must respect the promotional rules, community standards, and terms of service of each platform, group, forum, or community in which they participate.
Any affiliate found engaging in spam, flooding, abusive promotional practices, or repeated unsolicited promotion may have their affiliate privileges immediately revoked and may be terminated from the Plum Labs Research Affiliate Program.
11.4 Monitoring & Compliance
Plum Labs Research reserves the right to review and monitor publicly available affiliate promotional activity to determine compliance with these requirements, the Affiliate Program Terms & Conditions, and applicable advertising requirements.
This may include review of publicly available affiliate websites, social media accounts, advertisements, videos, posts, promotional materials, and other content associated with the promotion of Plum Labs Research.
If Plum Labs Research identifies promotional content that violates these requirements, the affiliate may be required to modify, correct, or remove the content promptly upon notice.
Affiliates are expected to cooperate with reasonable compliance requests from Plum Labs Research.
Continued failure to correct or remove noncompliant content may result in suspension or termination from the Affiliate Program.
11.5 Violations & Enforcement
Failure to comply with these Affiliate Program & Marketing Requirements may result in corrective or enforcement action at the discretion of Plum Labs Research.
Such action may include:
Requiring modification or removal of noncompliant promotional content
Issuing a compliance warning
Restricting promotional privileges
Suspending affiliate participation
Deactivating affiliate links or discount codes
Terminating participation in the Plum Labs Research Affiliate Program
Serious violations, including prohibited human-use claims, dosing or administration instructions, fraudulent or misleading advertising, spam or flooding, or conduct that creates significant compliance or reputational risk, may result in immediate suspension or termination without prior warning.
Commission eligibility associated with prohibited or noncompliant promotional activity may also be subject to the applicable Affiliate Program Terms & Conditions.
Plum Labs Research reserves the right to suspend or terminate an affiliate when their activity creates compliance, regulatory, payment-processing, reputational, or legal risk to Plum Labs Research.
11.6 Affiliate Responsibility
Affiliates operate as independent participants in the Plum Labs Research Affiliate Program and are responsible for the content they create, publish, distribute, or communicate.
Participation in the Affiliate Program does not authorize an affiliate to make representations, warranties, medical claims, scientific claims, or other statements on behalf of Plum Labs Research beyond information expressly provided or approved by Plum Labs Research.
Affiliates are responsible for ensuring that their promotional practices comply with applicable advertising requirements, disclosure requirements, platform policies, and these Affiliate Program & Marketing Requirements.
11.7 Affiliate Program Terms & Conditions
Affiliates and prospective affiliates are responsible for reviewing and complying with the complete Plum Labs Research Affiliate Program Terms & Conditions.
Participation in the Affiliate Program constitutes acceptance of the applicable Affiliate Program Terms & Conditions and these Affiliate Program & Marketing Requirements.
Affiliate Program Terms & Conditions:
12. Intellectual Property
Brand Name, Intellectual Property, and Authorized Use
12.1 Brand Ownership
“Plum Labs Research,” the Plum Labs Research logo, product names, graphics, website content, Certificates of Analysis (COAs), product images, documentation, and all related materials are the exclusive property of Plum Labs Research LLC unless otherwise stated.
12.2 Prohibited Use
Without prior written permission from Plum Labs Research LLC or Plum Collective Holdings LLC, you may not:
- Use the Plum Labs Research name, logo, branding, or other identifying marks in a manner that suggests sponsorship, endorsement, affiliation, or partnership.
- Copy, reproduce, republish, distribute, or publicly display any Certificates of Analysis (COAs), testing reports, product images, website content, or documentation for commercial purposes.
- Use any Plum Labs Research COA, testing data, or laboratory documentation to advertise, market, promote, or represent products that were not purchased directly from Plum Labs Research.
- Modify, crop, alter, obscure, or remove identifying information from any Plum Labs Research materials.
- Present Plum Labs Research testing documentation in a way that could reasonably mislead consumers regarding the origin, identity, testing, quality, or source of any product.
12.3 Limited Permission
Customers who purchase products directly from Plum Labs Research may download and retain the applicable COAs for their own internal reference and research documentation. This limited permission does not grant any right to reproduce, publish, distribute, or use those materials for commercial advertising, resale marketing, or promotional purposes.
12.4 Reservation of Rights
Plum Labs Research LLC reserves all intellectual property rights not expressly granted in these Terms. Unauthorized use of our brand name, trademarks, logos, copyrighted materials, COAs, testing reports, or other proprietary content may result in legal action, including requests for injunctive relief, monetary damages where permitted by law, and recovery of attorneys’ fees where authorized.
12.5 Reporting Unauthorized Use
If you become aware of any unauthorized use of Plum Labs Research branding, testing documentation, or intellectual property, please contact us immediately at support@plumlabsresearch.com.
13. Changes to These Terms
We may update or change these Terms from time to time. The “Last Updated” date at the top of this page indicates when the Terms were most recently revised. Your continued use of the website after any changes constitutes your acceptance of the updated Terms.
14. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in New York, New York.
15. Complaints & Abuse Reporting
Plum Labs Research provides a process for reporting complaints concerning potentially illegal, prohibited, or abusive content or activity associated with this website.
Complaints may be submitted through our Contact Us page or by email at support@plumlabsresearch.com. Please provide sufficient information to identify the content or activity in question and the nature of the complaint.
Plum Labs Research will review and address complaints concerning potentially illegal or prohibited content within 7 business days of receipt and will take appropriate action when warranted.
16. Contact Us
If you have any questions about these Terms & Conditions, you can contact us at:
Plum Labs Research
Email: support@plumlabsresearch.com
This content is provided for informational purposes only and does not constitute legal advice. Please consult with your own attorney to review and customize these Terms & Conditions for your specific needs.
